Terms and Conditions

These conditions of use explain the main rules for accessing and using Indigo Sky Casino’s website, your player account, our games, promotions, and related services (the “platform”). They are designed to set clear expectations about how the platform works and what we each agree to when you play with us.

By visiting, registering, depositing, playing, or otherwise using the platform, you confirm that you have read and accepted these service terms. If you do not agree, please do not create an account or use the services.

Who can play - age, location, and legality

Indigo Sky Casino is intended for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction (whichever is higher).
• Make sure that online gambling is legal where you are located when you access the site.
• Not access the platform from locations where we restrict or do not offer services.

We may restrict registrations, gameplay, deposits, withdrawals, or promotion access in certain countries, regions, or U.S. states. Availability can change due to legal, regulatory, risk, or operational reasons.

Getting your account right from the start

To open an account, you must provide accurate, complete, and up-to-date information, including details needed to contact you and confirm your identity. Accounts must be registered in your own legal name.

General account rules:

• You may only hold the number of accounts we allow. Unless we explicitly approve otherwise, we permit one account per player.
• You must not create accounts on behalf of someone else, or use another person’s details or payment methods.
• You must keep your contact information current so we can reach you about account or security matters.

We may refuse a registration request or close an account if we reasonably believe the information provided is false, inconsistent, or connected to restricted activity.

Identity checks (KYC) and verification - what we may request

To protect players and meet security and compliance obligations, we may ask for verification at registration, at deposit, before a withdrawal, or at any other time where it is reasonable to do so.

Verification may include requests for:

• Proof of identity (such as a government-issued ID)
• Proof of address (such as a recent utility bill or bank statement)
• Proof of payment method ownership (such as card ownership confirmation, wallet ownership evidence, or payment account details)
• Age verification and basic security questions

If verification is incomplete, delayed, or unsuccessful, we may restrict certain account functions (including withdrawals) until the checks are completed.

Your account, your responsibility

You are responsible for keeping your username, password, and login details confidential. Any activity carried out through your account will be treated as authorized by you, unless we determine that the account has been compromised.

Your account is personal and must not be:

• Shared with anyone (including friends or family)
• Transferred, sold, or gifted
• Used by a third party, or used to place bets on behalf of another person

If you believe your account has been accessed without permission, contact support promptly and change your password as soon as possible.

Deposits, withdrawals, and account balances - how money moves

Deposits and withdrawals must be made using payment methods that belong to you and that we accept at the time of the transaction. Available methods may vary by country, currency, verification status, and risk controls.

Indigo Sky Casino may support payment options such as Visa, MasterCard, Bank Wire Transfer, checks, MoneyGram, Neteller, Skrill, PaySafeCard, Neosurf, Sofort, ecoPayz, eZeeWallet, and cryptocurrencies including Bitcoin (BTC), Bitcoin Cash (BCH), and Litecoin (LTC), but we cannot guarantee that every method will always be available in every location or for every account.

Key points to expect:

• Processing times can vary by method, banking networks, third-party providers, and verification status.
• Withdrawal requests may be reviewed before approval, including checks for identity, payment ownership, game integrity, and bonus completion.
• We may apply reasonable transaction checks to prevent fraud, chargeback abuse, or unauthorized payments.
• Any posted balance reflects activity recorded by our systems, subject to correction for clear errors or technical issues (see below).

Bonuses and promotions - bonus terms always apply

Promotions, bonuses, and free spins may be offered from time to time and are usually governed by additional bonus terms shown on the promotion itself. By opting into a promotion, you agree to both these site terms and the specific promotional rules.

Common promotional conditions may include:

• Eligibility requirements (location, age, verification status, deposit history, or account standing)
• Wagering requirements and contribution rates by game type
• Time limits and expiration dates
• Game restrictions and maximum bet limits while a bonus is active
• Maximum cashout limits (often applying to no-deposit offers)
• Rules on multiple accounts, household access, and repeated bonus claiming patterns

Examples of rules you may see on Indigo Sky Casino promotions:

• Some no-deposit offers and free spins may require a code (for example, 15FREELC or 50DRAGONXL) and may be restricted in certain countries, regions, or U.S. states.
• Wagering requirements may apply, such as 40x on no-deposit offers and free-spin winnings, or 20x on some deposit match offers.
• Contribution can differ by game: slots, keno, and scratch cards may contribute 100%, while some games like blackjack or video poker may contribute at reduced rates, and certain games may contribute 0%.
• A maximum bet of $10 per spin or hand may apply while playing with an active bonus.
• No-deposit promotions commonly include maximum cashout caps (for example, $75 to $100), while deposit bonuses may not.

Promotion availability can change, and we may limit a bonus to one per player, household, device, or IP address where reasonably necessary to prevent misuse.

Game access and platform availability - what you can expect

We work to provide reliable access to the platform, but availability can vary due to location, device compatibility, maintenance, updates, or technical interruptions. Indigo Sky Casino uses third-party gaming software providers, which may also affect access and performance.

We may add, remove, suspend, or limit games, features, or promotions at any time, including for maintenance, security, or compliance reasons. We do not promise that the platform will be available without interruption or that every game will be offered in every country or on every device.

Fair play rules - keep it clean and honest

Using the platform means playing fairly and lawfully. You agree not to engage in activities that undermine game integrity, promotions, payments, or other players’ experience.

Prohibited behavior includes, for example:

• Fraud, stolen payment use, or chargeback abuse
• Collusion or coordinated play intended to manipulate outcomes or promotions
• Bonus abuse, including creating multiple accounts, using false details, or attempting to claim free offers repeatedly in a way that breaches promotion rules
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to exploit bugs, errors, or delays in the platform or games
• Providing misleading or false information, or masking location to bypass restrictions
• Allowing someone else to use your account

If you find an error or vulnerability, you agree not to exploit it and to report it to support.

When we may limit service, pause activity, or close an account

We aim to handle account issues in a reasonable and balanced way. However, we may refuse service, restrict certain features, pause withdrawals, remove access to promotions, or close an account when we reasonably believe that:

• These platform rules or specific bonus terms have been breached
• Verification is incomplete or inconsistent
• Transactions appear unauthorized, fraudulent, or linked to chargeback risk
• The account is being used from a restricted location
• There is misuse of promotions, multi-accounting, or behavior that threatens platform integrity

Where appropriate, we may void bonuses and bonus-derived winnings that are linked to a rules breach, promotion misuse, or ineligible play. If an account is closed, any remaining handling of balances will follow these terms and any applicable verification and security checks.

Errors and technical issues - how we handle mistakes

From time to time, the platform may experience technical issues, such as interrupted sessions, display errors, incorrect balances, incorrect bonus awards, game malfunctions, or pricing and paytable mistakes.

If an obvious error occurs, Indigo Sky Casino reserves the right to correct it and to address the consequences in a fair and reasonable manner. This may include adjusting account balances to reflect what should have happened without the error, and voiding bets or results that were directly impacted by a malfunction.

Responsible gaming - play for entertainment

Gambling should be treated as entertainment, not as a way to make money. If gambling stops feeling manageable, we encourage you to seek help and use available player protection tools.

Depending on where you play from and what services are available, responsible gaming options may include limits on deposits or gameplay, cooling-off options, and self-exclusion. You can also review our responsible gaming guidance at /responsible-gaming.

Intellectual property - using our site content

The platform’s content and materials (including branding, design, logos, text, graphics, game interfaces, and software elements) are owned by Indigo Sky Casino or used under license.

You may view and use the platform for personal, non-commercial gameplay only. You may not copy, reproduce, modify, distribute, republish, or commercially exploit platform content without written permission.

Third-party services and external providers

Some parts of the platform rely on third-party providers, including game studios, payment processors, identity verification partners, and technical infrastructure services. This means certain features may be affected by third-party availability, maintenance, or operational limits.

Where third-party terms apply (for example, payment processing rules), you agree to comply with them when using those services through our platform.

Liability limits - what we are not responsible for

We work to provide a secure and functional service, but we are not responsible for losses or damages caused by circumstances outside our reasonable control, such as:

• Interruptions due to maintenance, outages, or network issues
• Device problems, unsupported browsers, or user configuration issues
• Mistakes made by the user (such as sending funds to the wrong address or entering incorrect details)
• Third-party failures (payment networks, wallet providers, telecoms, hosting, or game provider downtime)
• Events commonly considered force majeure (for example, major service disruptions, natural events, or wider infrastructure failures)

Nothing in these terms limits any rights that cannot be excluded under applicable law.

No guarantees - services are provided “as available”

The platform, games, and services are provided on an “as is” and “as available” basis. We cannot guarantee uninterrupted access, continuous availability of all features, or error-free operation at all times.

Updates to these site terms

We may update these conditions of use from time to time to reflect changes in operations, services, security practices, or legal requirements. The latest version posted on the website will apply from the date it is published, unless we state otherwise.

We recommend checking this page periodically so you understand the rules that apply when you play.

Other policies you should review

These site terms work alongside other important pages on our website, including:

• /privacy-policy
• Bonus-specific rules shown within each promotion or offer page
• Any AML/KYC, cookie, or security-related notices we publish where applicable

If there is a conflict between these general platform rules and specific promotion rules, the promotion rules will usually apply for that offer.

Contacting Indigo Sky Casino

If you have questions about these site terms, your account, payments, verification, or promotions, please contact Indigo Sky Casino through our official support channels listed on the website.

Using the platform means following these rules so we can keep gameplay fair, accounts protected, and services clear for everyone. Continued use of the site confirms your ongoing acceptance of the current terms.